My name is Brandy Ziesemer and I am an adjunct instructor for HSA2182 (Health Services Management). I have been teaching HSA2182 for SPC since 2013. I have also recently transitioned from full time professor and program manager at Lake-Sumter State College in Central Florida to part-time professor in health services management. I'm active in three professional associations: Health Information Management Systems Society (HIMSS), American Health Information Management Association - Florida Component State Association (AHIMA/FHIMA); and, Professional Association of Health Care Office Management (PAHCOM). I am the editor of PAHCOM's practice management and health information technology manuals and have published a medical practice management & technology textbook through Lippincott. I have a strong background in operations and project management for managed care organizations and managing the user team for system implementations and in management consulting for physician practices. I am also a Registered Health Information Administrator (RHIA), Certified Coder Specialist (CCS) and was an AHIMA ICD-10-CM/PCS Trainer from 2011-2017. I look forward to getting to know each of you and exchanging ideas as I facilitate your progression through your respective courses.