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Degree Programs

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College of Computer & Information Technology

Certificate with Financial Aid Eligibility

Help Desk Support Specialist


Effective Beginning Catalog Term: Summer 2017 (530)

The requirements shown below are valid beginning Summer 2017 (530), and may not reflect degree requirements for current students. Current students should visit My SPC and view My Learning Plan to see specific degree requirements for their effective term.

Program Leadership Information

Dr. James Stewart
Dean of Technology

John Long
Academic Chair

Program Summary

This certificate program prepares the student to work in a help desk support position for installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment. Students will be provided with ongoing user support skills in the field of information technology.

The Academic Pathway is a tool for students that lists the following items:
o the recommended order in which to take the program courses
o suggested course when more than one option exists
o which semester each course is typically offered
o if the course has a prerequisite
o courses that may lead to a certificate (if offered in the program)

If you are starting the program this term, click here to access the recommended Academic Pathway.

If you have already started the program, click here for the archived Academic Pathways.

Please verify the Academic Pathway lists your correct starting semester.

Florida CIP Code

0511010313: Information Technology

Federal CIP Code

11.0103: Information Technology.

Job Related Opportunities

  • Applications System Specialist
  • Help Desk Specialist
  • Technical Support Specialist
  • User Support Analyst


Computer Repair Essentials
Computer Support Technician
Computer Applications
Spreadsheet Techniques and Programming
Database Techniques
Network Security Foundations
Total Credits